PRIVACY
Privacy Policy · Draft for internal review · 9 October 2026
MASTERLABS respects your privacy. This policy explains how we handle personal information when you visit our website, submit a project enquiry or communicate with us about our services.
1. Who we are
This website is operated by [FULL REGISTERED COMPANY NAME], registered in [JURISDICTION] under company number [COMPANY NUMBER], with its registered office at [REGISTERED OFFICE ADDRESS] (referred to here as “MASTERLABS”, “we” or “us”). [CONFIRM WHETHER THIS ENTITY IS THE DATA CONTROLLER.] For privacy enquiries, email enquiries@masterlabs.co.uk.
2. Information we collect
When you contact us, we may receive your name, company, email address, telephone number, project requirements, estimated volumes, intended timings and any information you choose to include in your enquiry or subsequent correspondence. Our website and hosting systems may also process technical information, such as IP addresses and request logs, for operation and security. [VERIFY ANALYTICS, COOKIE AND LOGGING PRACTICES.]
3. Why we use your information
We use information to respond to enquiries, assess potential product-development or manufacturing projects, discuss proposals and commercial arrangements, manage business relationships, operate and secure our website, and comply with applicable legal obligations. We do not intend an enquiry submission to constitute consent to unrelated marketing. [CONFIRM ANY MARKETING ACTIVITIES AND SEPARATE OPT-IN MECHANISMS.]
4. Lawful bases
Depending on the circumstances, our lawful bases under UK data-protection law may include legitimate interests (responding to business enquiries, managing relationships and protecting our systems), taking steps before entering into a contract with an individual or performing such a contract, and compliance with legal obligations. Where we rely on legitimate interests, we consider individuals’ rights and interests. [CONFIRM THE LAWFUL BASIS FOR EACH ACTUAL PROCESSING PURPOSE.]
5. Who receives information
Information may be accessed by authorised team members and service providers supporting our hosting, email, IT systems and professional services, where necessary for the purposes described above. We may also disclose information when required by law or in connection with legal claims. We do not sell personal information. [CONFIRM ACTUAL PROCESSORS, INCLUDING EMAIL HOSTING, AND ANY OTHER RECIPIENTS.]
6. International transfers
If personal information is transferred outside the UK, we will use an appropriate lawful transfer mechanism and safeguards where required. [VERIFY WHETHER ANY SUPPLIERS OR SYSTEMS TRANSFER DATA INTERNATIONALLY AND DESCRIBE THE RELEVANT SAFEGUARDS.]
7. Retention
We keep personal information only as long as needed for the relevant enquiry, business relationship, recordkeeping or legal purpose. Different records may require different retention periods. [INSERT VERIFIED RETENTION PERIODS OR CLEAR CRITERIA FOR ENQUIRIES, UNSUCCESSFUL PROSPECTS, CUSTOMER RECORDS AND SERVER LOGS.]
8. Security
We use technical and organisational measures appropriate to the information we handle to reduce the risk of unauthorised access, loss or disclosure. No method of transmission or storage is completely secure.
9. Cookies and similar technologies
Our website may use technologies necessary for its operation and security. Where non-essential cookies or similar technologies are used, we will explain their purposes and seek consent where required. [COMPLETE A COOKIE AND SCRIPT AUDIT; UPDATE THIS SECTION AND IMPLEMENT ANY REQUIRED CONSENT CONTROLS BEFORE PUBLICATION.]
10. Your rights
Subject to applicable law, you may have rights to access, correct or erase your personal information, restrict or object to processing, and request data portability. Where processing relies on consent, you may withdraw it. You may object to processing based on legitimate interests, subject to applicable legal conditions. To make a request, contact enquiries@masterlabs.co.uk.
You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
11. Changes and contact
We may update this policy as our services, practices or legal requirements change. The latest version will appear on this page. For questions about this policy, contact enquiries@masterlabs.co.uk or write to [REGISTERED OFFICE ADDRESS].